15 February 2016 (Monday) – Forest Research Institute Malaysia (FRIM) has conducted this morning a briefing session for the security and frontline staff at the Morinda/Garcinia meeting room in its main campus, Kepong.
The aim of the briefing was to share information on enforcement, development and clients’ feedback, as well as to discuss the latest issues.
The briefing was attended by 40 participants comprising the FRIM security personnel and frontline team comprising staff from the FRIM Corporate Communication Unit (CCU), One Stop Centre, Facility Unit, Emergency and Safety Unit, Bike Rangers, Administration Division, and Forestry and Environment Division.
The program, launched and chaired by CCU Head Norhayati Nordin, was also attended by FRIM Administration Director, Abdul Jabbar Sabli.
There were four presentations at the briefing session, namely:
• ‘FRIM Facilities and Latest Issues’ by Liza Ismail from the Administration Division;
• ‘Visitors’ Guide and Code of Conduct’ by Dr Ahmad Nazarudin Mohd Roseli (FRIM Urban Forestry and Ecotourism Program);
• ‘Latest update on the World Heritage Site (WHS) Project’ by Noorsiha Ayop (FRIM WHS Project); and
• ‘Public and Media Relations’ by Toh An Nee (CCU).
In her closing remarks, Norhayati called for the cooperation of all parties involved in protecting FRIM’s image by highlighting issues they face in dealing with clients; providing prompt feedback; as well as suggestions to find effective solutions.
She also noted several matters raised by a representative from the FRIM Bike Rangers, Abdul Halim Talha, regarding conflicts arising from the use of mountain bike trails by joggers.
The subsequent briefing is scheduled for July 2016. This program aims to enhance the knowledge and cooperation between the management and FRIM frontline staff to ensure effectiveness in its client management.