FRIM has been involved in Quality Management System and laboratories accreditation since year 1998 where testing laboratories in FRIM has been accredited with ISO/IEC G 25 in that year. From year 2001 until today 14 testing laboratories has successfully been accredited with ISO/IEC 17025 according to their scope. In 2017, these labs has been re-accredited based on scopes namely Chemistry, Microbiology & Biology and Mechanical & Physical. In order to enhance the quality of service, FRIM has cooperated with other international organization to become Sub Contracting Testing Laboratory. FRIM has successfully been certified by FIRA (UK) for Furniture Testing Laboratory, IFT German for Wood Lamination Laboratory for window scantling and CARB for Wood Composite Testing Laboratory.

MS ISO 9001 certification has been implemented in FRIM since year 2001. At the beginning, only three laboratories have been certified with MS ISO 9001. In year 2007, FRIM has successfully been certified with MS ISO 9001:2000 for all the processes and recertification to MS ISO 9001:2008 in year 2010. In 2017, FRIM upgraded its ISO 9001 certification to 2015 version.

In addition, CUMBS in FRIM also received recognition in the form of certifications from various bodies at national level. Among them, FRIM’s Center for Herbs Technology (HTC) has been recognized for compliance with Good Manufacturing Practices (GMP) in 2007 as well as HALAL certification from JAKIM for 4 herbal products produced at HTC in collaboration with FRIM Cooperation. Besides that, Malaysia Organic Scheme Certification (SOM) was also complied by FRIM since 2010 involving the FRIM Research Station (SPF) in Maran, Pahang.

In 2010, once again FRIM took the initiative with other agencies under Ministry of Natural Resources and Environment (NRE) to implement Quality Environment System (QE/5S) and certified by Malaysia Productivity Corporation (MPC). In 2017, FRIM has expand the scope of QE / 5S implementation by incorporating ALWAYS SAFE elements and now the system is known as QE. Implementation of QE is also expanded in all SPF with infrastructure which are SPF Mata Ayer, SPF Bidor, SPF Pasoh, SPF Jengka, SPF Maran and SPF Setiu.

FRIM also practices Information Security Management System (ISO/IEC 27001) Certification since 2013 covering the scope of data centre operations, at the FRIM ICT Branch. The scope was then extended to information management of tropical forestry research through the application of RIMS involving the Policy and Research Planning (RePP) Branch. FRIM; via Product Certification Services (FRIM PCS) has been accredited under ISO/IEC 17065 as a product certification body from the Department of Standards Malaysia since 2014 on the scope of furniture.

No. Name & Position


Management Representative
Dr Ismail Harun
Deputy Director General (Research & Development)


Head Quality System Audit & Assistant of Management Representative
Dr Sharmiza Adnan
Quality Management Unit


Document Manager
Dr Norwati Mohamad
Biotechnology Program


Assistant Head Quality System Audit


Division Directors
Head of Programme
Head of CUMBS


Roshamida Ruslan
Suhana Rafidah Md. Yusof
Suharti Samod
Quality Management Unit
Scope Research, Development, Commercialization and Application Management (R,D,C&A)
Quality Policy FRIM is committed to providing efficient and effective research and support services to meet customer satisfaction. We will ensure that all the members of the institute are jointly responsible and comply with the laws, regulations and quality standards set. FRIM will carry out continuous improvements to enhance the effectiveness of the relevant systems within the scope of research and development, consultation, commercialization, testing and certification services, materials supply, training, ecotourism and rental services (space and equipment).
Processes Involve 1. Research Management Services 2. Consultation Services 3. Testing Services 4. Training Services 5. Recreation Services 6. Supply of Reference Material Services 7. Rental for Space & Equipment Services 8. Specific Service Provider Services 9. Sale of Products Services 10. Intellectual Property and Pre-Commercialization Management
Quality Document MS ISO 9001

1. Quality Manual

Quality Manual MS ISO 9001:2015 – Research Management & Preparation of Services to Customers (MK.FRIM.01)

2. Compulsory Quality Procedure

  1. Quality Document Control Procedure (PK(W).FRIM.01)
  2. Quality Record Control Procedure (PK(W).FRIM.02)
  3. Internal Audit Procedure (PK(W).FRIM.03)
  4. Control of Non Conformance to Specification for Product & Services Procedure (PK(W).FRIM.04)
  5. Corrective Action Procedure (PK(W).FRIM.05)
  6. Preventive Action Procedure (PK(W).FRIM.06)
  7. Quality Management Review Meeting Procedure (PK(W).FRIM.07)
  8. Risk Management Procedure (PK(W).FRIM.08)

3. Supporting Quality Procedure

  1. Handling of Client and Client Feedback (PK(S).FRIM.02)
  2. Handling of Client Satisfaction Survey Procedure (PK(S).FRIM.03)
  3. Handling & Management of Event Procedure (PK(S).FRIM.04)
  4. Staff Appointment Procedure (PK(S).FRIM.PSM.01)
  5. Examination Management Procedure (PK(S).FRIM.PSM.02)
  6. Confirmation in Service Management Procedure (PK(S).FRIM.PSM.03)
  7. Staff Promotion Management Procedure (PK(S).FRIM.PSM.04)
  8. Disciplinary Action Management Procedure (PK(S).FRIM.PSM.05)
  9. Short Term Training Management Procedure (PK(S).FRIM.PSM.06)
  10. Promotion & Exhibition Material Management Procedure (PK(S).FRIM.T.02)
  11. Repair and Maintenance of Building & Infrastructure Procedure (PK(S).FRIM.PP.01)
  12. Online Staff Complaint Management Procedure (ADUNET) (PK(S).FRIM.T.03)
  13. Procurement Procedure (PK(S).FRIM.PP.03)
  14. Repair and Maintenance of Equipment Procedure (PK(S).FRIM.N.01)
  15. Management & Maintenance of Vehicle Procedure (PK(S).FRIM.PP.05)
  16. Preparation & Management of Budget Procedure (PK(S).FRIM.KEW.01)
  17. Payment Management Procedure (PK(S).FRIM.KEW.02)
  18. Income Management Procedure (PK(S).FRIM.KEW.03)
  19. Asset/Inventory Management Procedure (PK(S).FRIM.KEW.04)
  20. Collection and Disposal of Chemical Procedure (PK(S).FRIM.K.01)
  21. Publication Management Procedure (PK(S).FRIM.T.01)
  22. Handling of MoU/Agreement Procedure (PK(S).FRIM.05)
  23. FRIM Campus Development Management Procedure (PK(S).FRIM.PP.02)
  24. Physical, Campus & Boundary Security Procedure (PK(S).FRIM.07)
  25. Document Security Procedure (PK(S).FRIM.08)
  26. Personal Security Procedure (PK(S).FRIM.09)
  27. ICT Security Procedure (PK(S).FRIM.10)
  28. Occupational Safety & Health Procedure (PK(S).FRIM.11)
  29. Tree Risk Maintenance at FRIM (PK(S).FRIM.12)
  30. Physical, Personal and SPF Security Procedure (PK(S).FRIM.13)
  31. Research Implementation at SPF Procedure (PK(S).FRIM.14)

4. Operational Quality Procedure

  1. Research Management Procedure (PK(O).FRIM.R.01)
  2. Handling of Consultation Services Procedure (PK(O).FRIM.KEW.02)
  3. Handling Intellectual Property and Pre-Commercialization Management (PK(O).FRIM.KEW.01)
  4. Testing Services Procedure (PK(O).FRIM.K.01)
  5. Handling of Facility and Recreational Activity Procedure (PK(O).FRIM.H.01)
  6. Sale of Product Services Procedure (PK(O).FRIM.B.01)
  7. Training Services Procedure (PK(O).FRIM.PSM.02)
  8. Specific Service Provider Procedure (PK(O).FRIM.N.01)
  9. Supply of Reference Material Procedure (PK(O).FRIM.T.01)
  10. Rental of Space & Equipment Procedure (PK(O).FRIM.P.01)
Scope Mechanical and Physical, Chemical & Microbiology and Biology

1. Mechanical and Physical Scope (SAMM No. 205)

  1. Paper Testing Laboratory
  2. Fire Protection Laboratory
  3. Wood Lamination Laboratory
  4. Furniture Testing Laboratory
  5. Wood Engineering Laboratory
  6. Wood Drying Laboratory
  7. Wood Finishing Laboratory
  8. Wood Composite Testing Laboratory
  9. Natural Product Quality Control Laboratory

2. Chemical Scope (SAMM No. 154)

  1. Wood Analysis and Preservative Laboratory
  2. Soil Chemistry Laboratory
  3. Wood Composite Testing Laboratory
  4. Natural Product Quality Control Laboratory

3. Microbiology and Biology Scope (SAMM No. 558)

  1. Wood Mycology Laboratory
  2. Wood Entomology Laboratory
  3. Biology Laboratory
  4. Natural Product Quality Control Laboratory
  1. Quality Manual MS ISO/IEC 17025 For Chemical Testing Laboratories (D/FRIM/1-17025/CTL)
  2. Quality Manual MS ISO/IEC 17025 For Mechanical and Physical Testing Laboratories (D/FRIM/1-17025/MPTL)
  3. Quality Manual MS ISO/IEC 17025 For Microbiological and Biological Testing Laboratories (D/FRIM/1-17025/MBTL)
  4. Testing and Calibration Working Instructions (D.K.05)
  5. Manual on Proficiency Testing Scheme for Inter-Laboratory Cross Check (D/FRIM/2-PT)
  6. Compulsory Quality Procedure, Supporting Quality Procedure, Operational Quality Procedure MS ISO 9001
  7. Working Instructions at their specific laboratories
Scope “Sistem Pengurusan Keselamatan Maklumat Bagi Pengoperasian Pusat Data dan Pengurusan Maklumat Penyelidikan Hutan Tropika Melalui Aplikasi RIMS di FRIM”
Branch Involved ICT Branch, Technical Service Division and Policy & Research Planning Branch, Research Planning Division
  1. Quality Manual for Information Security Management System (D/FRIM/1-27001)
  2. Security Policy NRE (DKICT)
  3. Compulsory Quality Procedure, Supporting Quality Procedure and Operational Quality Procedure MS ISO 9001
  4. Procedure and ICT Working Instruction and RePP Working Instruction

Quality Management Unit (PJK) is the unit who is responsible to coordinate and monitor quality activities as well as certification and accreditation in FRIM. Based on the success of FRIM in quality management system PJK offers training and consultation services related to MS ISO 9001, ISO/IEC 17025, MS ISO/IEC 27001 and MS ISO/IEC 17065 to those who are interested.

For more information, please contact:
Quality Management Unit,
Forest Research Institute Malaysia,
52109, Kepong, Selangor Darul Ehsan.
Tel: 03-6279 7685/ 7687/ 7690/ 7295/ 7691
Fax: 03-6272 6305