FRIM has been involved in quality management system (QMS) and laboratories accreditation since 1998. It started with a handful testing laboratories accredited with ISO/IEC G 25.
From 2001 onwards, FRIM started focusing on ISO 9001 certification. In the beginning, only three laboratories were certified with ISO 9001. Over time, FRIM improved by including more processes. FRIM was successfully certified with ISO 9001:2000 for ten processes in 2007, and recertified with ISO 9001:2008 in 2010. In 2017, FRIM conformed to ISO 9001:2015.
Acknowledging the importance of providing quality products and services, FRIM embarked on ISO/IEC 17025 accreditation. To date, 15 testing laboratories have successfully been accredited with ISO/IEC 17025 according to their individual scopes. However, in 2017, the laboratories were re-accredited based on specific scopes, namely Chemistry, Microbiology & Biology, and Mechanical & Physical.
As a sign of improvement and in order to enhance the quality of services, FRIM strategically cooperated with other international organisations to become subcontracting testing laboratory. FRIM has been certified by FIRA (UK) for Furniture Testing Laboratory (IFT German for Wood Lamination Laboratory for window scantling until 2016), and Wood Composite Testing Laboratory for CARB and JAS.
FRIM was also certified with Information Security Management System (ISO/IEC 27001) since 2013 on data centre operations, at the ICT Branch. The scope was then extended to include information management of tropical forestry research through the application of RIMS involving the Policy and Research Planning (RePP) Branch. The latest achievement in quality certification is the Product Certification Services (FRIM PCS) ISO/IEC 17065. The Department of Standards Malaysia accredited FRIM PCS as a product certification body for furniture since 2014.
FRIM is also involved with the Quality Environment System (QE/5S). In 2010, FRIM together with other agencies under the ministry, took the initiative to implement Quality Environment System (QE/5S) and was certified by the Malaysia Productivity Corporation (MPC). In 2017, FRIM expanded the scope of QE/5S, later QE, to include ALWAYS SAFE elements. The implementation of QE was also extended to all FRIM Research Stations with infrastructure namely SPF Mata Ayer, SPF Bidor, SPF Pasoh, SPF Jengka, SPF Maran, and SPF Setiu.
In addition, various subdepartments in FRIM received recognition in the form of certifications at the national level. Among them, the Natural Product Quality Control Laboratory received recognition from the National Pharmaceutical Regulatory Agency; the Herbal Technology Centre (HTC) complied with Good Manufacturing Practices (GMP) in 2007, as well as HALAL certification from JAKIM. SPF Maran conforms to the Malaysian Organic Scheme Certification (SOM) since 2010. Although the certification was not renewed for certain quality systems mentioned, FRIM continues the practice and implements the procedures, accordingly.
Research, Development, Commercialisation, and Application Management (R,D,C&A)
FRIM is committed to providing efficient and effective research and support services to meet customer satisfaction. We will ensure that all members of the institute are jointly responsible and complied with the laws, regulations and quality standards set. FRIM will carry out continuous improvements to enhance the effectiveness of the relevant systems within the scope of research and development, consultation, commercialisation, testing and certification services, materials supply, training, ecotourism, and rental services (space and equipment).
Research Management Services
Supply of Reference Material Services
Rental for Facility, Space & Equipment Services
Specific Service Provider Services
Sale of Products Services
Intellectual Property and Pre-Commercialisation Management
1. Quality Manual
Quality Manual MS ISO 9001:2015 – Research Management & Preparation of Services to Customers (MK.FRIM.01)
2. Compulsory Quality Procedures
Quality Document Control (PK(W).FRIM.01)
Quality Record Control (PK(W).FRIM.02)
Internal Audit (PK(W).FRIM.03)
Control of Non-Conformance to Specification for Products & Services (PK(W).FRIM.04)
Corrective Action (PK(W).FRIM.05)
Quality Management Review Meeting (PK(W).FRIM.07)
Risk Management (PK(W).FRIM.08)
3. Supporting Quality Procedures
Handling of Client and Client Feedback (PK(S).FRIM.02)
Handling of Client Satisfaction Survey (PK(S).FRIM.03)
Handling & Management of Event (PK(S).FRIM.04)
Staff Appointment (PK(S).FRIM.PSM.01)
Examination Management (PK(S).FRIM.PSM.02)
Confirmation in Service Management (PK(S).FRIM.PSM.03)
Quality Management Unit (PJK) is responsible for the coordination and monitoring of quality activities, as well as certification and accreditation activities in FRIM. PJK offers trainings and consultation services related to ISO 9001, ISO/IEC 17025, ISO/IEC 27001, and ISO/IEC 17065 to interested parties.
For more information, please contact: Quality Management Unit,
Forest Research Institute Malaysia,
52109, Kepong, Selangor Darul Ehsan.
Tel: 03-6279 7685/ 7687/ 7690/ 7691
Fax: 03-6272 6305