Clients’ Charter

>>Clients’ Charter
Clients’ Charter2018-10-16T13:07:42+00:00
We pledge to develop and enhance the utilisation of forest resources and produces on a sustainable basis through research, development and application.
No. Clients’ Charter 2018
PP 1 100% notice of acceptance of consultancy services conveyed to customer within 14 working days.
PP 2 100% project’s end reports sent to funder within three months of project completion.
PP 3 Payment for bills and invoices processed within 14 working days upon receipt of a complete documentation.
PP 4 100% test reports submitted to clients within stipulated period.
PP 5 100% service reports submitted to clients within stipulated period.
PP 6 Feedback on complaints and inquiries provided within five working days.
PP 7 News for FRIM portal uploaded within 24 working hours.
PP 8 Feedback on application for industrial training/ attachment is given within five working days.
PP 9 Feedback on application for rental of building/ area/ equipment is given within three working days.

Achievement of FRIM Clients’ Charter 2018 (as at September 2018)

No. Target Achievement / Month
Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
PP 1 100%; 14 days 100% 0% 100%  100% 0% 100% 100% 100% 100%      
PP 2 100%; 3 month No end of project report need to be submitted No end of project report need to be submitted 60%  60% No end of project report need to be submitted 95.8% 95.8% No end of project report need to be submitted 76.4%      
PP 3 14 days 100% 99% 100% 100%  100% 100% 100% 99% 100%      
PP 4 100%; stipulated period 98.4% 100% 100%  100% 99% 100% 100% 100% 94%      
PP 5 100%; stipulated period 100% 100% 100%  100% 100% 100% 100% 100% 100%      
PP 6 5 days 100% No feedback/Complaints received 100%  100% 100% No feedback/Complaints received No feedback/Complaints received 100% 100%      
PP 7 24 hours 100% 100% 100% 100%  100% 100% 100% 100% 100%      
PP 8 5 days 100% 100% 100%  100% 100% 100% 100% 100% 100%      
PP 9 3 days 100% 100% 100%  100% 100% 100% 100% 100% 100%      
Achievement of FRIM Clients’ Charter 2017
No. Target Achievement / Month
Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
PP 1 100%; 14 days 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
PP 2 100%; 3 month Reporting in March Reporting in March No end of project report need to be submitted No end of project report need to be submitted No end of project report need to be submitted 91.11% No end of project report need to be submitted No end of project report need to be submitted 100% No end of project report need to be submitted No end of project report need to be submitted No end of project report need to be submitted
PP 3 14 days 100% 100% 99% 99% 100% 100% 100% 100% 99.0% 100% 100% 100%
PP 4 100%; stipulated period 94% 100% 100% 99.8% 99.9% 96.3% 96.3% 100% 98.0% 100% 100% 100%
PP 5 100%; stipulated period 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
PP 6 5 days No feedback/Complaints received No feedback/Complaints received No feedback/Complaints received No feedback/Complaints received No feedback/Complaints received No feedback/Complaints received No feedback/Complaints received No feedback/Complaints received 100% 100% 100% 100%
PP 7 24 hours 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
PP 8 5 days 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
PP 9 3 days 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
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