We pledge to develop and enhance the utilisation of forest resources and produces on a sustainable basis through research, development and application.

No. Clients’ Charter 2021
PP 1 100% notice of acceptance of consultancy services to FRIM Inc and research officer involved within 5 working days.
PP 2 100% project’s end reports sent to funder within 3 months of project completion.
PP 3 Payment for bills and invoices processed within 14 working days upon receipt of a complete documentation.
PP 4 100% test reports submitted to clients within stipulated period.
PP 5 100% service reports submitted to clients within stipulated period.
PP 6 Feedback on complaints and inquiries provided within 5 working days.
PP 7 News for FRIM portal uploaded within 24 working hours.
PP 8 Feedback on application for industrial training/ attachment is given within 5 working days.
PP 9 Feedback on application for rental of  building/ area/ equipment is given within 3 working days.
PP 10 100% purchased items delivered to customer within stipulated time

Achievement of FRIM Clients’ Charter 2021 (as at May 2021)

No. Target Achievement / Month
Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
PP 1 100%; 5 days 100%  100% 100% 100% 100% 100%            
PP 2 100%; 3 month NA NA 62.5% NA 100% 100%            
PP 3 14 days 99% 98% 100% 99% 100% 100%            
PP 4 100%; stipulated period NA 100% 99% 99% 100% 100%            
PP 5 100%; stipulated period NA 100% 100% 100% 100% 100%            
PP 6 5 days NA NA 100% 100% 100% 100%            
PP 7 24  working hours 100% 100% 100% 100% 100% 100%            
PP 8 5 days 100% 100% 100% 100% 100% 100%            
PP 9 3 days 0% 0% 100% 100% 100% 100%            
PP 10 100%; stipulated period NA 100% 100% 100% 100% 100%            

Achievement of FRIM Clients’ Charter 2020

No. Target Achievement / Month
Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
PP 1 100%; 5 days 100% 100% 100%  NA 100% 100% 100% 99% 100% 100% 100% 100%
PP 2 100%; 3 month NA NA 100% NA NA 68.4% NA NA 75% NA NA 75%
PP 3 14 days 98% 100% 99% 99%  100% 99% 100% 99% 100% 99% 96% 98%
PP 4 100%; stipulated period 100% 100% PKP  NA 100% 100% 100% 100% 100% 100% 99% 99%
PP 5 100%; stipulated period 100% 100% 100%  100% 100% 100% 100% 100% 100% 100% 100% 100%
PP 6 5 days 100% 100% 100% NA NA NA 100% NA 100% 100% 100% NA
PP 7 24 hours 100% 100% 100% 100%  100% 100% 100% 100% 100% 100% 100% 100%
PP 8 5 days 100% 100% 100%  PKP PKP 100% 100% 100% 100% 100% 100% 100%
PP 9 3 days 100% 100% 100%  NA NA 100% 100% 100% 100% 100% NA NA
PP 10 100%; stipulated period 100% 100% 100%  NA NA 100% 98% 100% 100% 100% 100% 100%