We pledge to develop and enhance the utilisation of forest resources and produces on a sustainable basis through research, development and application.

No. Clients’ Charter 2019
PP 1 100% notice of acceptance of consultancy services to FRIM Inc within five working days.
PP 2 100% project’s end reports sent to funder within three months of project completion.
PP 3 Payment for bills and invoices processed within 14 working days upon receipt of a complete documentation.
PP 4 100% test reports submitted to clients within stipulated period.
PP 5 100% service reports submitted to clients within stipulated period.
PP 6 Feedback on complaints and inquiries provided within five working days.
PP 7 News for FRIM portal uploaded within 24 working hours.
PP 8 Feedback on application for industrial training/ attachment is given within five working days.
PP 9 Feedback on application for rental of building/ area/ equipment is given within three working days.
PP 10 100% purchased items delivered to customer within stipulated time

Achievement of FRIM Clients’ Charter 2019 (as at April 2019)

No. Target Achievement / Month
Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
PP 1 100%; 14 days 100% 100% 83% 100% 100% 100%          
PP 2 100%; 3 month 50% 66.72%          
PP 3 14 days 98% 99% 99% 98% 96% 100% 100%          
PP 4 100%; stipulated period 100% 98% 100% 100% 99% 100% 100%          
PP 5 100%; stipulated period 100% 100% 100% 100% 100% 100% 100%          
PP 6 5 days 100% 100% 100% 100% 100% 100%          
PP 7 24  working hours 100% 100% 100% 100% 100% 100% 100%          
PP 8 5 days 91% 100% 100% 100% 100% 100% 100%          
PP 9 3 days 100% 100% 100% 100% 100% 100% 100%          
PP 10 100%; stipulated period 100% 100% 100% 100% 100% 90% 100%          

Achievement of FRIM Clients’ Charter 2018 

No. Target Achievement / Month
Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
PP 1 100%; 14 days 100% 0% 100%  100% 0% 100% 100% 100% 100% 100% 100% 100%
PP 2 100%; 3 month No end of project report need to be submitted No end of project report need to be submitted 60% No end of project report need to be submitted No end of project report need to be submitted 95.8% No end of project report need to be submitted No end of project report need to be submitted 76.4% No end of project report need to be submitted No end of project report need to be submitted 80%
PP 3 14 days 100% 99% 100% 100%  100% 100% 99% 99% 100% 99% 99% 99%
PP 4 100%; stipulated period 98.4% 100% 100%  99% 99% 100% 100% 100% 94% 100% 100% 100%
PP 5 100%; stipulated period 100% 100% 100%  100% 100% 100% 100% 100% 100% 100% 100% 100%
PP 6 5 days 100% No feedback/Complaints received 100% No feedback/Complaints received 100% No feedback/Complaints received No feedback/Complaints received 100% 100% No feedback/Complaints received 100% No feedback/Complaints received
PP 7 24 hours 100% 100% 100% 100%  100% 100% 100% 100% 100% 100% 100% 100%
PP 8 5 days 100% 100% 100%  100% 100% 100% 100% 100% 100% 100% 100% 100%
PP 9 3 days 100% 100% 100%  100% 100% 100% 100% 100% 100% 100% 100% 100%