Skip to content
FacebookTwitterInstagramYouTubeTiktok
  • FAQ
  • Contact Us
  • Complaints & Feedback
  • Site Map
  • FRIM Staff
    • Login to Infocenter
    • Webmail MyGovUC 2.0
  • Other Languages
  • Bahasa Malaysia
Forest Research Institute Malaysia (FRIM) Logo Forest Research Institute Malaysia (FRIM) Logo
  • HOME
  • ABOUT US
  • R&D FOCUS
    • Forestry and Environment
    • Forest Biodiversity
    • Forestry Biotechnology
    • Forest Products
    • Natural Products
  • DIRECTORY
    • Management Directory
    • Staff Directory
  • SERVICES
    • Technical Services

    • Innovation & Commercialisation

    • pcs

      Product Certification Services

    • Other Services
      • Herbal Technology Centre (HTC)
      • Consultancy
      • Rental of Facilities & Recreations
      • Library
      • Corporate Social Responsibility (CSR)
  • PUBLICATIONS
    • General Information
    • Journal of Tropical Forest Science (JTFS)
    • New Books
    • Other Publications
    • FRIM in Focus (Newsletter)
    • Annual Report
  • ATTRACTIONS
    • Information for Visitors
      • Admission Fees
      • Visitors’ GuideImportant
      • Code of Conduct
      • Rental
    • Must Visit
      • Forest SkywalkNew Attraction
      • ArboretumClosed
      • Research GalleryClosed
      • Malay Traditional HousesClosed
      • Wetland AreaClosed
      • Silicified WoodClosed
    • Nature Activities
      • Camping at Perah Camp Site
      • Trekking at Nature Trails
      • Picnicking at Sg KrohClosed
      • Other nature activitiesClosed
    • Gardens in FRIM
      • Kepong Botanic Gardens
      • Ethnobotanical GardenClosed
      • Colours Of FRIM
  • CONTACT US 
    • Address
    • Campus Map
    • Feedback Form
    • Frequently Asked Questions (FAQ)
  • HOME
  • ABOUT US
  • DIRECTORY
  • SERVICES
    • R&D Services
    • Innovation & Commercialization Division
    • Product Certification Services
    • Other Services
      • Herbal Technology Centre (HTC)
      • Rental of Facilities & Recreations
      • Library
      • Corporate Social Responsibility (CSR)
  • PUBLICATIONS
    • General Information
    • Journal of Tropical Forest Science (JTFS)
    • New Books
    • Other Publications
    • FRIM in Focus (Newsletter)
    • Annual Report
  • ATTRACTIONS
    • Information for Visitors
      • Admission Fees
      • Visitors’ Guide
      • Code of Conduct
      • Rentals
    • Must visit
      • Forest SkywalkNew Attraction
      • Arboretum
      • Research Gallery
      • Malay Traditional House
      • Wetland Area
      • Silicified Wood
    • Gardens in FRIM
      • Kepong Botanic Gardens
      • Ethnobotanical Garden
    • Nature Activities
      • Camping at Perah Camp Site
      • Trekking at Nature Trails
      • Picnicking at Sg Keroh
      • Other Nature Activities
  • CONTACT US
    • Address
    • Campus Map
    • Feedback Form
    • Frequently Asked Questions (FAQ)

Clients’ Charter

Home>About Us>Clients’ Charter
Clients’ Charteradmin2023-03-22T10:05:09+08:00
  • Overview
  • DG’s Remarks
  • Members of Institute
  • Top Management
  • History of FRIM
  • Organisation Chart
  • Clients’ Charter
  • Quality Management System
  • Field Research Stations
  • Awards & Recognitions
  • Subsidiary Company – FRIM Inc.
  • Clients’ Charter

  • Achievement

  • Archive

  • Clients’ Charter

We pledge to develop and enhance the utilisation of forest resources and produces on a sustainable basis through research, development and application.

No. Clients’ Charter 2023
PP 1 100% notice of acceptance of consultancy services to FRIM Inc and research officer involved within 5 working days.
PP 2 100% project’s end reports sent to funder within 3 months of project completion.
PP 3 Payment for bills and invoices processed within 14 working days upon receipt of a complete documentation.
PP 4 100% test reports submitted to clients within stipulated period.
PP 5 100% service reports submitted to clients within stipulated period.
PP 6 Feedback on complaints and inquiries provided within 5 working days.
PP 7 News for FRIM portal uploaded within 24 working hours.
PP 8 Feedback on application for industrial training/ attachment is given within 5 working days.
PP 9 Feedback on application for rental of  building/ area/ equipment is given within 3 working days.
PP 10 100% purchased items delivered to customer within stipulated time
  • Achievement

Achievement of FRIM Clients’ Charter 2023 (as at February)

No. Target Achievement / Month
Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
PP 1 100%; 5 days 100% 100%                    
PP 2 100%; 3 month NA NA                    
PP 3 14 days 99% 100%                    
PP 4 100%; stipulated period 100% 100%                    
PP 5 100%; stipulated period 100% 100%                    
PP 6 5 days 100% 100%                    
PP 7 24  working hours 100% 100%                    
PP 8 5 days 100% 100%                    
PP 9 3 days 100% 100%                    
PP 10 100%; stipulated period NA NA                    
  • Archive

Achievement of FRIM Clients’ Charter 2022

No. Target Achievement / Month
Jan Feb Mar Apr May June Jul Aug Sept Oct Nov Dec
PP 1 100%; 5 days 100% 100% 100% NA 100% 100% 100% 100% 100% 100% 100% NA
PP 2 100%; 3 month NA NA 100% NA NA 86.7% NA NA 85.7% NA NA 92%
PP 3 14 days 99% 100% 100% 99.8% 93.9% 98.4% 99.1% 97.8% 100% 95% 100% 99%
PP 4 100%; stipulated period 100% 100% 95% 99% 99% 100% 98% NA 100% 100% 99% 99%
PP 5 100%; stipulated period 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
PP 6 5 days 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
PP 7 24  working hours 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
PP 8 5 days 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
PP 9 3 days 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100% 100%
PP 10 100%; stipulated period NA 100% 100% NA 100% 100% 100% 100% 100% 100% 100% 100%

Forest Research Institute Malaysia

  • Forest Research Institute Malaysia,
    52109 Kepong, Selangor Darul Ehsan, Malaysia.

  • 3.235339, 101.634269
  • +603-6279 7000
  • +603-6273 1314
  • feedback[at]frim.gov.my
    frim_enquiry[at]frim.gov.my
  • FRIM Office hours :
    Monday - Friday : 8.00 a.m. - 5.00 p.m.
  • Kepong Botanic Gardens :
    Monday - Thursday : 7.30 a.m. - 7.00 p.m.
    Weekend and public holidays : 7.00 a.m. - 7.00 p.m.
  • Forest Skywalk :
    Saturday - Thursday : 8.30 a.m. - 3.30 p.m.
    Friday - Sunday : 8:30 p.m. - 11:00 p.m.
9413261
since 23 Jun 2014
frim-iso frim-iso

frim-ipv62 frim-mygov frim-msc

frim-mampu
  • Disclaimer
  • Security Policy
  • Privacy Policy
  • Web Policy
  • Frequently Asked Questions (FAQ)
  • Contact us
  • Site Map

Best View: Firefox 15+, Internet Explorer 10+, Chrome 3+. Monitor resolution: 1920 X 1080, Responsive Design
© 2018 Forest Research Institute Malaysia. Copyright. Version 6.

Toggle Sliding Bar Area
  • QUICK LINKS
    • Feedback Form
    • Clients’ Charter
    • Online Services
    • Technical Services
    • Rental of Facilities & Recreations
    • Journal of Tropical Forest Science (JTFS)
    • News Clipping
    • Video
    • Audio
    • Frequently Asked Questions (FAQ)
Page load link
Accessibility by WAH
Go to Top